Terms & Conditions

Namaste! www.kutchcraftcollective.com is an e-commerce site that extends from Kutch Craft Collective as a digital platform to promote and facilitate online selling of traditional, artisanal crafts from Kutch. The platform is owned and operated by Kutch Craft Collective, Kutch, India hereafter referred as KCC or KCC Platform.


Before diving into our Terms of Use, we’d like to thank you for dropping by, and helping us in our commitment to handmade. By choosing handmade over machine-made, you are not only helping create sustainable livelihood opportunities for our community of artisans and craftspeople, but also helping preserve and revive some of Kutch’s traditional crafts.

We’d like you to know that while visiting or shopping at www.kutchcraftcollective.com and its affiliates, you are subject to certain conditions. It’s therefore important for you to read them carefully. Besides, when you use any current or future www.kutchcraftcollective.com service/s or visit or purchase from any businesses affiliated with www.kutchcraftcollective.com, whether or not included on the www.kutchcraftcollective.com site, you will be subject to these guidelines and conditions.

The following Terms of Use for the www.kutchcraftcollective.com is a legal binding agreement between Kutch Craft Collective entity, You (“You”, “Your” or collectively “Users”) comprising users registered on the KCC platform. Unless explicitly stated otherwise, the following Terms and Conditions are applicable for all the users of the www.kutchcraftcollective.com. All references to users using terms such as “You” and/or “Users” shall be applicable to all the users of www.kutchcraftcollective.com.

Your use of www.kutchcraftcollective.com is subject to the following Terms and Conditions, which may be updated by us from time to time without notice to you. You can review the most current version of the terms and conditions at any time at: https://www.kutchcraftcollective.com/terms-conditions/. In addition, when using particular Kutch Craft Collective services, you may be subject to guidelines or rules or additional terms (which may be posted from time to time) applicable to such services and which are incorporated by reference. All such guidelines or rules are hereby incorporated by reference into the Terms and Conditions. [In the event, that the User Agreement includes a substantial change, the Company will provide 30 days’ prior notice of such substantial change by posting the same on the Website. For the purposes of this User Agreement, ‘substantial change’ means a change to the terms of this User Agreement that reduces your rights or increases your responsibilities.]

You agree to provide true, accurate and complete information while registering or for any other purpose when prompted to do so on www.kutchcraftcollective.com. You are prohibited from misrepresenting your identity and agree not to represent yourself as another User or login/register using the identity of any other person. You are responsible to maintain and promptly update the information provided while registering or for any other purpose on the KCC Platform to ensure that the information provided by you is true, accurate, current and complete at all times. If you provide any information that is untrue, inaccurate, not current or incomplete or Kutch Craft Collective has reasonable grounds to deduce that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, Kutch Craft Collective reserves the right to indefinitely suspend or terminate or block your use or access to the Website in any manner whatsoever.


Please review our Privacy Policy, which also governs your visit to www.kutchcraftcollective.com, to understand our practices.

Returns & Cancellation

Please review our Return & Cancellation Policy, which also governs your visit to www.kutchcraftcollective.com, to understand our practices.

Shipping & Payments

Please review our Shipping & Payments Policy, which also governs your visit to www.kutchcraftcollective.com, to understand our practices.

Electronic Communications

Understand that when you visit www.kutchcraftcollective.com or choose to communicate with us through any form of electronic communication — think emails, social networking sites, forums text and instant messaging — you are communicating with us electronically. By doing so, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Ownership, Copyright & Proprietary rights

www.kutchcraftcollective.com is owned and operated by Kutch Craft Collective. The visual interfaces, graphics, design, compilation, information, computer code (including source code or object code), and all other elements of the KCC Platform provided by Kutch Craft Collective (the “Materials”) are protected by Republic of India copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. Except for any User Content that is provided and owned by Users, all Materials contained on the KCC Platform are the property of Kutch Craft Collective or its subsidiaries or affiliated companies and/or third-party licensors. All trademarks, service marks, and trade names are proprietary to Kutch Craft Collective or its affiliates and/or third-party licensors. Except as expressly authorized by Kutch Craft Collective, You agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials. Kutch Craft Collective reserves all rights not expressly granted in this Terms of Use. Any violation of our trademarks will be liable for legal action.

Site Access

Not that www.kutchcraftcollective.com grants you limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the written consent from www.kutchcraftcollective.com’s team. You may not use any proprietary information (including images, text, page layout, or form) of www.kutchcraftcollective.com and our affiliates without any consent. Any unauthorized use terminates the permission granted by www.kutchcraftcollective.com. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of www.kutchcraftcollective.com so long as the link does not portray www.kutchcraftcollective.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Kutch Craft Collective logo or other proprietary graphic or trademark as part of the link without seeking written consent from us.

Your Account

When you use this site, you are responsible for maintaining the confidentiality of your account and its password, and also for restricting access to your computer/electronic device. It’s important that you note that you will be accepting responsibility for all activities that occur under your account or password. www.kutchcraftcollective.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, And Other Content

Visitors may post reviews, comments, and other content; send e-Gift Certificates and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, any political campaigns, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a fake email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. www.kutchcraftcollective.com reserves the right (but not the obligation) to remove or edit such content.

If you do post content or submit material, and unless we indicate otherwise, you grant www.kutchcraftcollective.com and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant www.kutchcraftcollective.com and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify www.kutchcraftcollective.com and its affiliates for all claims resulting from content you supply. www.kutchcraftcollective.com has the right but not the obligation to monitor and edit or remove any activity or content. www.kutchcraftcollective.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from www.kutchcraftcollective.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


Except where noted otherwise, the Product Price displayed for products on our website, whether in foreign currency or Indian rupees, represents the full price of the product inclusive of taxes but exclusive of shipping charges, unless specified otherwise in the shipping fees.

With respect to items sold on www.kutchcraftcollective.com we charge you before your order has entered the shipping process. For any reason if we are not able to ship your products as per your order, we will intimate you electronically and refund the value of the products not available. In case of any additional shipping fees, if applicable, will not be refunded.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we discover a mispricing, we will do one of the following:

  1. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item
  2. If an item’s correct price is higher than our stated price, we will at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by www.kutchcraftcollective.com.

The prices displayed on this site are quoted in Indian Rupees (Re) which you can view in your preferred currency using the currency converter link. This currency converter is only indicative and a value-added tool. The actual amount to be paid by you will be the equivalent amount in the currency of your debit/credit card, as per the conversions done by your bank/credit card provider on the date of billing.


All of Kutch Craft Collective’s orders are shipped door-to-door from our warehouse in Bhuj, Gujarat India to your provided shipping address via Delhivery in India and via FEDEX for International Shipping. Processing the order normally takes 2 working days and then Shipping normally takes 4-6 working days depending on the location from Kutch Craft Collective warehouse.

Shipping destinations offered by www.kutchcraftcollective.com for delivery will be extended and updated from time to time and listed online.

We do not ship back-orders (items out of stock). We aim to keep every item on our website in stock. If there is an item which you purchase and then we realise this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form.

For orders within India, Delivery will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call Delivery Customer Service at their local number and quote your tracking number to trace your package.

Product Properties

All of Kutch Craft Collective’s products are handcrafted by communities of artists, artisans, craftspeople and designers. The subtle variations in colour, texture and finish are intrinsic to handmade products. Our products involve crafts-based traditions of hand spinning, dying, weaving, woodblock printing, felting, carving, and embroidery. We use vegetable dyes with the goal of minimising our impact on the environment while striving for the best colour properties. We’d like for you to not treat an irregular weave or print as a defect – handloom by definition means uncertainty when it comes to uniformity.

Disclaimer of Warranties and Limitation of Liability

Our ecommerce website, www.kutchcraftcollective.com, is provided by Kutch Craft Collective on an “as is” and “as available” basis. Kutch Craft Collective makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Kutch Craft Collective disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Kutch Craft Collective does not warrant that www.kutchcraftcollective.com, its servers, or that the e-mails sent from www.kutchcraftcollective.com are free of viruses or other harmful components. Kutch Craft Collective will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Whilst we try and ensure that the details, descriptions and prices of the products displayed on the www.kutchcraftcollective.com are accurate, errors may occur. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any order that you might’ve placed based on such erroneous, inaccurate or out-of-date information regarding pricing, shipping, payment terms, or any of our policies.

To the maximum extent permitted by applicable law, www.kutchcraftcollective.com assumes no liability or responsibility for:

  1. Any errors, mistakes, or inaccuracies of content displayed on the website
  2. Any personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our website or any purchased product
  3. Any unauthorised access to or use of our secure servers and/or any and all personal information stored therein
  4. Any interruption or cessation of transmission to or from the website
  5. Any bugs or viruses that may be transmitted to or through our website by any third party
  6. Indemnification

You agree to defend, indemnify and hold www.kutchcraftcollective.com and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

Applicable Law

By visiting www.kutchcraftcollective.com, you agree that the laws of India, under the jurisdiction of the Delhi High Court, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and www.kutchcraftcollective.com and/or its affiliates.


Any dispute relating in any way to your visit to www.kutchcraftcollective.com or to products you purchase through www.kutchcraftcollective.com shall be submitted to confidential arbitration in Bhuj, Gujarat, India.

Kutch Craft Collective

01, Nootan Society, Behind Santoshi Mata Temple,
Vijaynagar, Bhuj (Kutch)
Gujarat – 370001

Lastly, we reserve the right to make changes to our site and policies at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


In case of any grievance, we request you to kindly reach out to our Customer Support, where we will provide you with further assistance.

All grievances related to the purchase or services shall be addressed to Grievance officer

  1. Write to us at kutchcraftcollective@gmail.com

*The officer will get back to you within 3 business days of reporting an issue

*Redress or closure to a grievance might take around one month from the date of receipt of complaint